Warranty Information:

Thank you for your recent purchase! Regardless of the warranty specifications below, know that we are always here to help in any possible way we can! Please consider to leave us a review by clicking on the link above. It's another way of supporting small businesses like ours. 

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​​Adjustments, repairs, nosepads, parts:

Adjustments are always free. Please walk into our store at any time (no appointment necessary) to have your eyeglasses adjusted to your liking and comfort level. Most small repairs are at no charge, including replacing nose pads. Nose pads are complementary because you support our small business and we appreciate that! Some exclusions may apply if the frame wasn't purchased from us and was a specialty nose pad or if the frame is older. If there is no more frame warranty and/or you need a new part, we will charge a reasonable fee to get the part replaced.

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Satisfaction warranty:

We offer a thirty (30) days satisfaction warranty. If for some reason you are not happy with your frame choice and/or lens choice, or you have problems with your prescription, please come see us as soon as possible. We are here to help you! We can do a one time change typically at no charge, unless you choose to upgrade or get a more expensive product. 

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Frames:

Most frames come with one year manufacturers warranty. Very few manufacturers offer no warranty on their frames and some have two years warranty.  

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A clearance frame will have no warranty and is sold as is, however sometimes we still can get parts for these frames. 

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Frame Exchange:

If for some reason you are not happy with your frame choice, you have 30 days from the date your ordered, to make a one time exchange. If you choose a more expensive frame, we will ask you to pay the difference. If you choose a less expensive frame, we will not refund you, as we will have to remake your lenses to fit the new frame. We can only remake lenses once at no charge, so if you use the frame exchange warranty, make sure you are happy with your prescription lenses.​

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Prescription Lenses:

Most prescription lenses have one year warranty for scratches or defects. However, some specialty lenses/ coatings might have two years warranty. If you declined a scratch resistant coating, or an insurance's scratch protection plan, you might have no warranty on your lenses. Please call us to check on your warranty. Abuse, accidents and wear and tear are usually not covered by the manufacturer as warranty.

If you have an issues outside your warranty period, please come talk to us. Sometimes we are able to get warranties outside the warranty date.

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Warranty Fee:

We will charge a nominal fee to cover shipping and handling as the manufacturer has to ship to us and we have to ship the defective frame(s)/part(s)/lens(es) back to them. The typical charge is $20.00 to cover shipping and handling both ways. This could change is the postal services raise their prices due to fuel surcharges.

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Refund Policy:

We do not offer any refunds on prescription and non prescription eyewear and accessories. If however you are dissatisfied for whatever reason, please let us know as soon as possible, because we want to make things right with you and we want to be fair to you. Most of the time we can help you exchanging the product you are not happy with and/or give you a store credit.

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Right to modify this policy without notification:

We reserve the right to modify this warranty policy without notification. Often when vendors change their policy we have to automatically adapt to that. Please know we are here for you and will do anything in our power to do what's fair.​

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Questions:

You can reach us directly at (904) 644-8873 or info@artforeyesoptical.com

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